Refund policy

Returns & Refunds

We hope you're happy with your Needful Prints order. If there's a problem, please get in touch and we'll do our best to help.

Standard items

If you've purchased a standard, non-personalised item online and change your mind, please contact us within 14 days of receiving your order to let us know you wish to return it.

You then have a further 14 days to return the item to us. Unless the item is faulty or incorrect, you are responsible for the cost of returning it.

Items should be returned in their original condition. We may make a reasonable deduction from the refund if an item has been handled beyond what would normally be necessary to inspect it.

Once your return has been received, we will process any refund due within 14 days. Where applicable, the refund will include the standard delivery charge originally paid. Any additional amount paid for an upgraded or express delivery service is not refundable.

Personalised & custom-made items

Items that are made to your specifications or clearly personalised cannot normally be returned or cancelled simply because you have changed your mind.

This does not affect your statutory rights. If a personalised or custom-made item is faulty, damaged, not as described or does not match the agreed specification, please contact us.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or you receive the wrong item, please contact us as soon as possible with your order details and, where helpful, photographs of the problem. We'll work with you to arrange an appropriate solution.

Starting a return

To request a return or report a problem with an order, please use the Contact page on our website and include your order number.

Please contact us before sending an item back so we can provide the appropriate return instructions.

Nothing in this policy affects your statutory rights under UK consumer law.